WYNCROFT  SURGERY
PATIENT SURVEY RESULTS & ACTION PLAN

A patient survey was completed with 55 questionnaires returned out of a total of 65 distributed.  The results were analysed by CFEP UK Surveys and report was produced (see enclosed).
Subsequent to receiving the analysed report, a Practice Meeting was held on 22nd March at the Bicknacre surgery- attendees: Dr. Wagle, Dr. Sai  Sankar & Sue Wagle (Practice Manager).to discuss the results and comments made by patients.
Out of the survey results and comments the issue of availability of a lady Doctor was discussed.  The practice already has for the past year a lady Doctor doing some sessions on a periodic basis and it was felt that steps could be taken to ensure that this was more widely known and to raise this issue at the forthcoming PPG meeting.
The PPG meeting was held on 23rd March 2012 at the Bicknacre surgery at 12noon, attended by 5 core members of the PPG and Mrs. Eleanor Dove, Chairman of the PIG, Danbury which represents surgeries in Danbury & Bicknacre.
The following issues were discussed and the actions to be implemented. 
The survey results revealed that some patients were unaware of the availability of a lady doctor in the surgery, although Dr. Lach was already doing periodic sessions for the past year but it was felt that this should be widely known to patients.
Action to be taken as follows:
1. Inform patients of availability of lady doctor by the Practice Receptionists/Nurse and by way of Newsletter.
2. To include Surgery website details in the Surgery leaflet.
3. Names of Doctors to be displayed on the surgery noticeboard outside and at the reception area.
4. At present, there is no room for leaflets to be displayed properly and it was decided to have a Display Folder with each individual leaflet for patients to view and request for it if necessary.
The meeting ended on a positive note with a further meeting planned in the summer-TBA
SW/PPG/26/3/12