Practice News

Online New Patient Registration now available

Are you a patient looking to join? Online Registration is now available.  Please check that you live within our Practice Boundary before applying- Click here to begin online registration

You are now able to submit your appointment request/query ONLINE using Patchs

Please click here to register/submit your query to Wyncroft online

Practice Shutdown

Please be aware of the following dates when our surgery will be closed for the afternoon from 12noon for staff training. If you require medical assistance when we are closed please call or go online to NHS 111 or in the event of a medical emergency please call 999.

27th February 2024

21st March 2024

*********************************************************************

New Partnership

Dr Smitesh Patel left the partnership in September 22 due to re-locating with his family to Cornwall. We are pleased to announce that Dr Anita Chun, who has been a regular locum at Wyncroft for some months, has joined Dr Mistry to become a registered GP partner at Wyncroft from October 22.

What has changed for Wyncroft Surgery patients?

Although we are GP partners of Greenwood Surgery, Wyncroft Surgery and its contract with NHS England, remains separate to this and we share our time between the two practices. The practice manager of Greenwood Surgery, Sian Turner, is also the Practice Manager at Wyncroft Surgery. 

The advantage of our ties to Greenwood Surgery, our roles within the Primary Care Network and as leads for the Covid Vaccination Program at Crouch Vale Medical Centre will hopefully reassure you all that we are well placed to continue the high standard of care provided. We are also able to bring the skills of our experienced team which includes Advanced Nurse Practitioners, Practice Nurse and Health Care Assistants to Wyncroft Surgery. 

With the partnership change, there are no major changes that patients would notice. On occasion, it may mean we can offer a patient to be seen at Greenwood Surgery in Crouch Vale Medical Centre or a sample can be dropped off at Greenwood Surgery due to the later courier times available than that at Wyncroft Surgery.

Dispensing News

We are delighted to announce that we have installed a card reader to help improve the ease of payments for prescriptions/private letters and reduce the handling of cash.

We accept any credit or debit card that displays a Visa, V PAY, Mastercard, Maestro, American Express, Discover, Diners Club, or Union Pay logo. We accept contactless payments including via Google and Apple Pay.

Please give 72 hours notice for your repeat medications (you can use the post box by the front door).

Please collect your medications between 10am to 12 midday and from 3pm onwards only.

We remind all patients NOT to attend the practice if you are displaying any symptoms of Covid 19 or have a current positive Covid diagnosis.

Requesting medication - online pharmacies

Wyncroft Surgery is now in line with Mid Essex policy for 'stopping managed repeats'. This means that requesting of medication IS NOT accepted via third parties such as chemists and/or their apps. We will continue to send prescriptions to an online chemist but after they have been requested and processed via an alternative method below.

Click here to see FAQ on Mid Essex Policy

We recognise the need to provide patients with easy, reliable and accurate methods to request their medication, but also a more robust way that minimises medication errors. So, instead, we ask you request through the following ways:

1 Joining online medical access called 'SystmOnline' Access

This is currently found in the 'online services' page and can be done by speaking to our receptionist. We will soon add a form to the website which can also be completed to help the joining process.

2 Usual method of posting at surgery or sending via post

3) We DO NOT accept telephone requests unless exceptional circumstances where patients are housebound and unable to comply with the above.

Thank you, 

Sian Turner

ARE YOU CONCERNED ABOUT DOMESTIC ABUSE DURING THIS TIME? CALL 0330 3337 444 OR ACCESS HELP FROM www.essexcompass.org.uk

NOVEL CORONAVIRUS ADVICE

General Data Protection Regulations

General Data Protection Regulations (GDPR) is a new legislation which is effective from 25^th May 2018.

In order for patients to continue to receive SMS (Text messages) from Wyncroft Surgery, we need your consent.

If you have online access you can do this by logging onto SystmOnline (smart phone apps) and choosing the “Account” option then select change contact details. Scroll down to Telephone Numbers and click “Yes” button to allow messaging.

If you do not have access to Systmone online please contact surgery –

Email the surgery at wyncroft.surgery@nhs.net or speak to reception.

If you have an email address registered with the surgery - you will also need to give consent to receive communication.  

We need following information when contacting the surgery - Name, Date of birth, Address and telephone number along with your consent to receive the text messages from the surgery.

Please contact us if you need any further information.

Thank you.

Data Protection Officer appointed:

Jane Marley - Head of Information Governance and Data Protection Officer Essex CCGs

Telephone: 01268 594531

jane.marley@nhs.net

Disabled Access

Facilities for the disabled at Bicknacre Surgery; wheel chair ramp and disabled toilet situated off the foyer.

Friends & Family Test

From the 1st December 2014 all GP practices are required to ask patients the Friends & Family test questions that will be monitored by NHS England on a monthly basis.  The two questions are as follows:

How likely are you to recommend our GP Surgery to friends and family if they needed similar care or treatment?

If we could change one thing about your care or treatment to improve your experience, what would it be?

All patients will be given a form with these questions to complete whenever you visit the surgery. All forms can be completed anonymously. We would be most grateful if you could please take a few minutes to complete a form and pop it in our Friends & Family Post box. 

Like To Register?

New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more

Named Accountable GP

Named Accountable GP statement has now been uploaded to the website - (Please click on Named Accountable GP in the further information column).

Statement of Intent

The Wyncroft Surgery Statement of Intent has now been uploaded to the website. (Please click on Statement of Intent in the further information column).

Statement of Purpose

The Wyncroft Surgery Statement of Purpose has now been uploaded to the website. (Please click on Statement of Purpose in the further information column).

Patient Survey

The recent Patient Survey report has been posted (please click on Survey Report in the further information column).

 For medical advice please call 111

For medical emergencies please call 999