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PATIENT LATEST NEWS

April 2020

Dear Patients

 

I regret to inform you that I have been diagnosed with Advanced Pancreatic Cancer.

 

I am having various treatments and will be on long term medical leave.

 

The surgery will be run by my colleagues.

 

Thank you for your continuous support during this difficult time.

 

Dr N Sai Sankar 

REPEAT PRESCRIPTIONS NEWS

Please note that due to the current Covid 19 restrictions our medication deliveries are arriving less frequently than usual.

Please give 72 hours notice for your repeat medications (you can use the post box by the front door).

Please collect your medications between 10am to 12 midday and from 3pm onwards only.

Thank you.

Welcome to Wyncroft Surgery Website.

THE SURGERY DOORS ARE NOW CLOSED AT PRESENT DUE TO THE CORONAVIRUS PANDEMIC.  WE ARE OPERATING A TELEHONE TRIAGE SERVICE TO OUR PATIENTS BY THE DOCTORS AND OTHER CLINICAL STAFF. 

PLEASE TELEPHONE THE SURGERY.

DO NOT COME TO THE SURGERY UNLESS YOU HAVE BEEN INVITED FOR AN APPOINTMENT BY THE DOCTOR OR NURSE.  YOU CAN COLLECT YOUR PRESCRIPTIONS, PLEASE COME TO THE WINDOW AND RING THE BELL, PLEASE OBSERVE THE 2M SOCIAL DISTANCING RULES.

NOVEL CORONAVIRUS ADVICE

EXTENDED ACCESS APPOINTMENTS

Mid Essex residents who need to see a GP or Nurse on a weekday evening, Saturday or Sunday can now book an appointment by calling 01245 398055.  (Phone line open on Saturday and Sunday for patients)

Appointments are available as follows:

  • Monday to Friday 6.30pm to 8.00pm
  • Saturday and Sunday 8.00am to 8.00pm

Consultations will usually take place via telephone or video call.  If a face to face appointment is required, it will be at North Chelmsford Health Centre, Sainsbury's, 2 White Hart Lane, Springfield, Chelmsford, Essex CM2 5EF

Practice Shut Down Dates 2020

All practices in Mid-Essex will be closed for staff training from 12.30 to 6.30pm on the dates below. 

Thursday 21st May 2020

Tuesday 30th June 2020

Wednesday 29th July 2020

Wednesday 30th September 2020

Thursday 29th October 2020

Tuesday 24th November 2020

Wednesday 16th December 2020

Wednesday 24th February 2021

Wednesday 31st March 2021

Mid-Essex CCG will be providing out of hours care for our patients from 12:30 until 18:30pm and our telephones will be diverted during this time.

For medical advice call 111, For medical emergencies call 999

General Data Protection Regulations

General Data Protection Regulations (GDPR) is a new legislation which is effective from 25th May 2018.

In order for patients to continue to receive SMS (Text messages) from Wyncroft Surgery, we need your consent.

If you have online access you can do this by logging onto SystmOnline (smart phone apps) and choosing the “Account” option then select change contact details. Scroll down to Telephone Numbers and click “Yes” button to allow messaging.

If you do not have access to Systmone online please contact surgery –

Email the surgery at wyncroft.surgery@nhs.net or speak to reception.

If you have an email address registered with the surgery - you will also need to give consent to receive communication.  

We need following information when contacting the surgery - Name, Date of birth, Address and telephone number along with your consent to receive the text messages from the surgery.

Please contact us if you need any further information.

Thank you.

Dr N Sai Sankar

GP Lead

Data Protection Officer appointed:

Jane Marley - Head of Information Governance and Data Protection Officer Essex CCGs

Telephone: 01268 594531

jane.marley@nhs.net

Services

Travel Vaccination

We have updated our Travel Vaccinations Page. Please see further information opposite. The Travel Questionnaire to be completed is available on the website and in the surgery. Please ensure you allow enough time before you travel as vaccines need to be ordered and some are a course which need to be given within a specific timeframe. You should allow a minimum of 6-8 weeks before travelling.

Disabled Access

Facilities for the disabled at Bicknacre Surgery; wheel chair ramp and disabled toilet situated off the foyer.

Friends & Family Test

From the 1st December 2014 all GP practices are required to ask patients the Friends & Family test questions that will be monitored by NHS England on a monthly basis.  The two questions are as follows:

How likely are you to recommend our GP Surgery to friends and family if they needed similar care or treatment?

 

If we could change one thing about your care or treatment to improve your experience, what would it be?

All patients will be given a form with these questions to complete whenever you visit the surgery. All forms can be completed anonymously. We would be most grateful if you could please take a few minutes to complete a form and pop it in our Friends & Family Post box. 

Repeat Prescriptions

Do you need to re-order your medication? Visit our prescriptions page and complete the online form. Find out more

Like To Register?

New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more

Named Accountable GP

Named Accountable GP statement has now been uploaded to the website - (Please click on Named Accountable GP in the further information column).

Statement of Intent

The Wyncroft Surgery Statement of Intent has now been uploaded to the website. (Please click on Statement of Intent in the further information column).

Statement of Purpose

The Wyncroft Surgery Statement of Purpose has now been uploaded to the website. (Please click on Statement of Purpose in the further information column).

Online Services

The practice has now introduced online repeat prescription requests facilities together with online appointment booking. (Please ask for further details to register for this service at reception)

Patients can now book their routine appointments in advance. We also have Book on day and Telephone consultation appointments available. 

Patient Survey

The recent Patient Survey report has been posted (please click on Survey Report in the further information column).

 

Bank Holiday Dates 2020

The Practice will be closed on the following Bank Holiday dates:

10 April

Friday

Good Friday

13 April

Monday

Easter Monday

8 May

Friday

Early May Bank holiday

25 May

Monday

Spring Bank holiday

31 August

Monday

Summer Bank holiday

25 December

Friday

Christmas Day

28 December

Monday

Boxing Day

 

For medical advice please call 111

For medical emergencies please call 999

 

(Site updated 27/05/2020)
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